Frequently asked questions

We make only one delivery attempt per order. Flowers are perishable, and repeated attempts may compromise their freshness. Please make sure someone is available at the delivery address during the chosen time window.

If the recipient is unavailable, we may leave the order with a neighbour, security guard or reception desk, where allowed. If no one is available to accept the delivery, it will be marked as completed and no further attempt will be made.

Once an order is placed, we can't change the delivery address, delivery date, time slot, recipient details or product. Orders can't be rerouted to another address, so please double-check everything before you confirm.

The delivery time you choose at checkout is an approximate window, not a guaranteed slot. Actual timing depends on:

• Product availability
• The recipient's location
• Traffic and weather
• Order volumes, especially during festivals and peak periods

We always do our best to deliver on time, but we can't guarantee an exact time.

In heavy rain, flooding or other natural disruptions, deliveries may be delayed for safety and logistical reasons. We'll deliver as soon as conditions allow. Refunds aren't issued for delays caused by weather or other events beyond our control.

Please give a complete and accurate delivery address. If a delivery is attempted but fails because the address shared at checkout was wrong, the order is considered fulfilled, and no refund or redelivery is made.

Our arrangements are handcrafted with fresh, seasonal flowers, so colours, bloom stages and textures may vary from the photos. If a flower or colour is unavailable, we substitute it with one of the same or higher value. These variations are part of the charm of working with nature and aren't grounds for a refund.

Our vases are like treasure chests, always full of surprises! We try to match the vase in our photos, but availability sometimes means we choose an alternative. Any substitute will be of equal or greater charm and value.

If your flowers wilt within 36 hours of delivery, even after following our care instructions, email support@simplyphoolish.com with a clear photo of the flowers and your order number. Once we've verified it, we'll arrange a one-time replacement. Replacement eligibility is at the discretion of Simply Phoolish.

6 PM is the cut-off for same-day delivery in Delhi NCR.

There's no minimum order value. Standard delivery is free in Delhi and Gurgaon. A fixed-time slot costs ₹200, 90-minute express delivery costs ₹200, and deliveries to Noida and Faridabad carry a ₹200 delivery charge.

Yes, we offer fixed-time slot delivery. We don't offer midnight delivery at the moment.

Our arrangements are made with fresh, seasonal flowers, so we can't promise specific stems or colours on the arrangements shown on the site. If you have something particular in mind, message us on WhatsApp before you order and we'll tell you what's possible.

• Give your bouquet a spa day: put it in water mixed with the flower food we send. The perfect mix is one sachet to half a litre of water.
• For arrangements in foam, top up the water daily.
• If the water looks more London fog than clear spring day, it's time to change it.
• Keep blooms somewhere cool or at room temperature, away from drafts, heat and strong sun.
• Remove wilted flowers and leaves as you spot them.
• Cut stems at an angle with a sharp knife rather than blunt scissors.
• Keep all stems under water, and all leaves above it.

You can order on the website, on WhatsApp, or by calling us on +91 96252 22265.

We accept online payments only: UPI, debit and credit cards, and net banking, processed securely by Razorpay.

No, we don't accept cash on delivery.

Yes. A tracking link is sent to the delivery phone number once your order is dispatched.

Call us on +91 96252 22265 or email support@simplyphoolish.com and we'll sort it out.

We understand plans change, but because our products are perishable, orders can't be cancelled or modified once placed. Please double-check your order details before you confirm.

If you ask to cancel after paying, we can issue a credit note, but only if the delivery is more than 24 hours away.

We don't offer refunds for cancellations. In some cases we may issue a credit note, valid for 3 months from the date of purchase. Credit notes are non-transferable and can't be converted to cash.

• Delays caused by weather or other events beyond our control.
• Orders not delivered because the address was incorrect or incomplete. These are considered fulfilled, with no refund or redelivery.
• Orders where no one was available to accept the delivery. These are marked as completed, with no further attempt.
• Natural variation in colour, bloom stage and texture, and substitutions of the same or higher value.

Full details are in our Terms of Service and Return & Refund Policy.

On selected pincodes in Delhi and Gurgaon. Enter your pincode on any express product to check. Express delivery costs ₹200.

6 PM.

From the time you place your order.

Larger arrangements take longer to make, so express is only available on products marked for 90-minute delivery.

Yes, add it with the complimentary message card when you order.

Jaipur, Chandigarh and Dehradun, with our Intercity Flower Box.

Fresh seasonal blooms, a flower care guide and flower food. Everything's included, with nothing extra to arrange.

You can order any time, 24x7. Order before 3 PM and it arrives tomorrow, or pick any future date you like.

Full payment is made upfront when you place the order.

We deliver once. If no one is available, we can't re-attempt or issue a refund. Please make sure someone will be home before you order, as orders can't be changed once placed.

Send us a photo within 36 hours of delivery on WhatsApp or at support@simplyphoolish.com, and we'll dispatch a replacement the next day.

No. Orders can't be changed once placed, so please double-check the address before you confirm.

Our team picks the finest seasonal blooms each week. You'll receive a box of 13 to 15 stems, plus foliage, with a flower care guide and flower food so they last as long as possible.

Plans start from ₹1,050 a box, with free delivery in the New Delhi region. The longer your plan, the less you pay per box: 3-month plans get an extra 5% off and 6-month plans an extra 10% off.

Choose weekly (every 7 days), fortnightly (every 14 days) or monthly (every 30 days) delivery. Monthly delivery also comes as a 12-month plan. Payment is made in advance for the whole plan. With proper care, the flowers last 4 to 6 days in a vase.

You pay in advance for your whole plan, and there's nothing more to pay for the duration of the service.

Yes. Subscription boxes are never charged a delivery fee.

Yes! You can pause or restart any time. Just message us on WhatsApp by 5 PM on Friday, before your Saturday delivery. Pause requests are taken on WhatsApp only.

Skipping a delivery works the same way as pausing. Your plan is extended by one box, so you never lose a box you've paid for. Let us know by 5 PM on Friday, before your Saturday delivery.

No, an ongoing subscription can't be cancelled mid-plan. You can pause it any time and resume when you're ready.

No. Your frequency is fixed for the length of the plan you've chosen.

Why choose when you can be surprised with the best assortments, time and again? The humans behind Simply Phoolish pick the freshest seasonal flowers available, to leave you impressed week after week.

We've got you covered. The name of each flower is written on the wrapping paper.

Between 9 AM and 5 PM on your delivery day. We'll be introducing slotted delivery times soon.

Yes, but it carries an additional delivery fee, based on your delivery area.

Absolutely. Send us a WhatsApp message with your new address at least 2 days before your weekly delivery day.

Yes. Choose Gift a Subscription and you can set the date of the first delivery. After that, boxes arrive on our weekly delivery day, Saturday.

No, a vase isn't included in the subscription price.

We send flowers in bud so they stay fresh and last as long as possible in your home. When they arrive, they may need 12 to 14 hours in water to revive fully and start blooming. There's a step-by-step video on our Instagram. You can also WhatsApp us or email support@simplyphoolish.com for care tips.

We'll send you reminders by email and WhatsApp before your last box goes out, so you can renew.

Yes! To be as sustainable as we can, we reuse our boxes. On your delivery day, leave last week's box outside your door and our delivery team will pick it up.

Our Concierge helps you plan ahead, work within a budget and give thoughtfully, so nothing meaningful is missed.

We schedule a call to understand your budget and gifting goals, then present curated options. You pick what resonates and approve the plan. Then relax while we schedule every order for the months ahead, coordinate timing and manage every delivery.

We ask for a commitment of 25 gifts a year. That gives us room to plan, personalise and execute your gifting properly.

We recommend reaching out at least 10 to 14 working days in advance, though we do accommodate urgent requests where we can.

Yes, the more you gift, the better it gets. Pricing depends on quantity and customisation. Share your budget and requirements and we'll work backwards from there.

Yes. Depending on the size of the order, we can add personalised notes, your logo, custom packaging sleeves and tailored inserts.

Of course. Samples can be arranged at an additional cost, depending on the product and customisation. Get in touch and we'll walk you through it.

Absolutely. Sourcing, assembly, quality checks, packaging, dispatch and delivery: we handle the whole process.

Reward points you earn automatically on every Simply Phoolish order. You earn 2 Petal Perks for every ₹1 you spend, and 100 Petal Perks gets you ₹5 off. In short, you get 10% back on every purchase to use on future orders.

1. Log in at simplyphoolish.com with the email you used for your orders.
2. Tap the Blossom Club / Rewards button in the bottom corner of the site to see your balance.
3. Tap Redeem, choose a discount (for example, 100 Petal Perks for ₹5 off) and copy the code.
4. Paste the code into the discount box at checkout. Your saving applies straight away.

Yes. Register with the same email you used for your orders and your Petal Perks will be waiting for you.

Yes. Petal Perks discounts apply to orders of ₹1,800 or more.

Each redeemed reward expires one month after it's issued, so use it soon.

Unredeemed Petal Perks expire after 180 days.

Yes. Give your friends a reward and claim your own when they make a purchase: they get a ₹500 off coupon, and so do you. Share your referral code from the rewards panel on Facebook, X or email.

Rewards apply to one-time purchases and can only be used while you're logged in. See Blossom Club for details.